Contact and support
parentready is run by one person, and there is a real human on the other end. If something is not working, or you paid for Premium and are stuck, please get in touch before anything else. We would much rather sort it out for you directly.
Send us a message
Fill this in and it comes straight to us. You can also email info@parentready.ie from any account. A real person reads it and replies, usually within one to two working days.
Please do not include sensitive personal or health details. We only need enough to help, and we use your email only to reply. See the Privacy Policy.
Paid for Premium and cannot get in?
Sign-in uses a one-time link sent to your email, so the most common issues are a link that lands in spam, a typo in the address, or losing access to the inbox you signed up with. We can help with all of these, including moving your Premium to a new email address.
To let us verify it is your purchase and fix it quickly, please include:
- the email address you used to buy, and
- your Lemon Squeezy order number (it is on the receipt you were emailed after paying).
That order number is your proof of purchase, so we can sort out access even if you no longer have the original inbox.
Refunds
Premium is a one-time payment. Payments are handled by Lemon Squeezy (our payments provider and merchant of record), and your emailed receipt includes their details. If Premium is not right for you, see our Refund policy or just email us and we will help.
Bugs and ideas
Spotted a bug or have a suggestion for the planner? You can also use the Feedback button in the bottom corner of the app. For anything to do with your account, payment or access, email is best.